Refunds

Refund Policy

Refunds, returns and exchanges are not generally accepted. All items are made by hand and inspected before being shipped to ensure quality. Sale items and customized items are not refundable. All other items, including custom order cancellation requests after designs have been started, are subject to a 50% minimum restocking fee plus shipping fees. 

Please inspect your order as soon as it is received. If there is an issue, please email me with photos and I will work with you to fix it. I am not able to refund or replace items if email is not sent within 2 days of order receipt. Use the Contact Me page or email mammajammacustoms@gmail.com with your order number and photos. 
 
Route Shipping Protection is automatically added to each order so that shipments can be insured for damage or loss while in transit. Opting out of this protection and removing Route from the cart is agreeing that the shipment will not be insured when shipped. Please inspect your order as soon as you receive it and email me immediately if there are any issues with your item(s).